Cold Air or the Fridge Up in the Air

On Mother’s Day last year, my niece gave my mother a refrigerator as a gift. My mother was delighted, since in spite of being larger, the new refrigerator consumes less electricity than the former one.

And everybody was happy in my mother’s house until this New Mother’s day. First the refrigerator and then the freezer stopped working. As the refrigerator had a guarantee of three years, the following day my sister decided to find out how to repair this important piece of equipment. Now things began to get worse; the fridge stopped being cold. My sister spent all morning on the telephone trying to find the Copextel shop that was supposed to maintain the sick refrigerator. When she finally got through, the young person on the phone who receives complaints told her to expect the visit of the technicians between three days and a week. Ten days later, they appeared, and in one glance diagnosed a fault in the source of the manufacturing lot and said the sick refrigerator couldn’t be cured. It should be exchanged.

“Now?” Hopeful, my sister began to ask about the conditions for the replacement.

“No, señora. Two technicians will come from the other shop to certify that there wasn’t a fraud and that the refrigerator should be replaced.”

“A fraud?”

“Yes, so that we don’t exchange a repaired refrigerator under the table for a new one.”

“And how many days will this take?”

“Between three days and a week.”

Improving on the record of the former visit, the new repairmen appeared within two weeks. They lingered, more in hopes of getting coffee than because my mother ordered them to certify the broken refrigerator. More cautious than before, my sister asked:

“And now what?”

“They are coming from the Division with the new refrigerator.”

“Yes, but how long will it take?”

“Between three days and a week.”

Ten days later, my sister again found herself on the phone calling all the workshops of Copextel. In her latest telephonic escalation, my sister talked with the workshop chiefs, the head of public relations, and the head of the division. A kind of smokescreen existed there. And always the same words:

“Don’t worry, we’re going to solve the problem.”

She called so many times that now they knew her case. But – big surprise! – one Friday she got a call saying they were going to bring the new refrigerator on Monday morning. Finally she could stop leaving packages of food and water at the neighbors. But it wasn’t until the following Thursday, after 65 days, that the new refrigerator arrived. Finally! it took the place of the defunct fridge.

Translated by Regina Anavy

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